Mission, Vision and Values

As a service organisation, we believe that it’s our people who make our company what it is – and we have a team of great people, with a shared vision, values and mission: Protecting People. Enhancing Lives.

Mission

Protecting People.
Enhancing Lives.

Protecting People.
Enhancing Lives.

Here are some examples of how we protect people and enhance lives.

Providing customers with new 24/7 rodent control monitoring using digital connectivity and proactively alerting customers about rodent activity.

Helping our customers to develop their own staff’s knowledge, for instance, by providing an online training portal for food and hospitality workers to understand best practice for pest control and hygiene.

Protecting protect public health at time of crises, for example by implementing Zika control measures in Puerto Rico and working with U.S. Centres for Disease Control.

Helping our customers to reduce their environmental impacts by developing more energy efficient Electronic Fly Killers and eliminating hazardous chemicals used in odour neutralising aerosols.

Providing hygiene training to our community partners, particularly in Asia and Africa.

Improving our colleagues’ technical knowledge by sharing best practice through the use of Google hangouts, which also reduces our travel emissions.

Delivering a safety culture for our colleagues with the introduction and application of our Golden Rules.

Reducing our vehicle emissions through the introduction of route optimisation and engine mapping.

Minimising our chemical and water usage through new workwear supply management contracts.

Vision

To become a world class services company, protecting people and enhancing lives through industry-leading innovations; best-in-class product and service quality, and care for our colleagues, customers and communities across the globe.

To become a world class services company, protecting people and enhancing lives through industry-leading innovations; best-in-class product and service quality, and care for our colleagues, customers and communities across the globe.

Innovations

Our Global Science Centre drives industry-leading innovations. Recent examples include RADAR, Lumnia, RapidPro and our range of Signature products with anti-bacterial surfaces and ‘no touch’ options for washrooms.

Service Quality

We measure state of service and customer satisfaction across the group, delivering consistent improvement, with the aim of becoming a world-class services company.

Care

We care for our colleagues, customers and communities by delivering a safe and sustainable service. We support local charities in the communities in which we operate.

Values

Our three values were identified and developed by colleagues around the world and represent the DNA of our company, whatever business or geography.

Each of our values is underpinned by a set of agreed behaviours.

Our three values were identified and developed by colleagues around the world and represent the DNA of our company, whatever business or geography.

Each of our values is underpinned by a set of agreed behaviours.

Service

We are passionate about delivering excellent service to every customer.

  • We keep our promises and do what we say we will do. 
  • This value reflects that at Rentokil Initial everything starts with the customer.
  • Our passion to provide customers with value and service drives everything we do.

Relationships

We value long lasting relationships with our colleagues and customers.

  • We keep colleagues and customers informed about changes that affect them.
  • We listen to people’s needs and concerns, and act on what they tell us.
  • We are honest and straightforward in our conversations.

Teamwork

Our business is all about great teamwork - getting it right, for our colleagues and customers.

  • We work together with our colleagues to deliver great results and we support our colleagues.
  • We treat our colleagues with respect and recognise everyone has an important role to play.
  • We trust colleagues to take ownership of customer relationships.
  • We make sure colleagues have the support, tools and training to do their job well.