Our values: Service, Relationships, Teamwork

Our values

As a service organisation, we believe that it’s our people who make our company what it is – and we have a team of great people, with shared values and a shared mission and vision: Protecting People. Enhancing Lives.

Service, Relationships, Teamwork

Service

We are passionate about delivering excellent service to every customer.

  • We keep our promises and do what we say we will do. 
  • This value reflects that at Rentokil Initial everything starts with the customer.
  • Our passion to provide customers with value and service drives everything we do.

Relationships

Great relationships between colleagues and between colleagues and customers are the bedrock of our business and that’s why colleagues chose relationships as one of our three core values.

We value long lasting relationships with our colleagues and customers.

  • We keep colleagues and customers informed about changes that affect them.
  • We listen to people’s needs and concerns, and act on what they tell us.
  • We are honest and straightforward in our conversations.

Teamwork

Our business is all about great teamwork, so making teamwork one of our core values places great emphasis on us getting it right, for our colleagues and our customers.

  • We work together with our colleagues to deliver great results and we support our colleagues:
  • We treat our colleagues with respect and recognise everyone has an important role to play.
  • We trust colleagues to take ownership of customer relationships.
  • We make sure colleagues have the support, tools and training to do their job well.

Our values in action

Our values
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