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Annual Report 2011
Business overview
This review of performance takes a close look at each of our business areas - Textiles & Hygiene, Pest Control, Asia Pacific, Ambius, City Link and Initial Facilities. In each case we report on strategic objectives and priorities, market conditions in 2011, our progress throughout the year and our expectations for 2012.
Description of business categories and activities
Pest Control
Our Pest Control business provides pest control services in all major international markets. It aims to satisfy the needs of both commercial and residential customers who seek protection from health and financial risks and the reassurance that comes from dealing with the industry's finest service provider. The business has leading market positions in the UK, continental Europe and North America.
Hygiene
The group's Hygiene business offers a dedicated and expert hygiene service in the UK, continental Europe and Asia Pacific. This includes the provision and maintenance of products including air fresheners, sanitisers, feminine hygiene units, hand dryers, paper and linen towel dispensers, soap dispensers, toilet paper dispensers and floor protection mats. It also provides disposal of dental and medical waste, and deep cleaning and water hygiene services.
Textiles
In our Textiles activities in Europe we specialise in the supply and launder of work wear, uniforms, clean room uniforms and protective equipment. The business offers a linen service for hotels, restaurants and hospitals. The business's largest countries of operation are France, Germany and Benelux.
Interior plants
The Ambius division provides interior plants landscaping, design installation and maintenance services in North America, the UK, Australia and continental Europe.
Facilities Services
Facilities Services comprise a number of related businesses including catering, cleaning, security, buildings M&E and statutory compliance. The business provides fully integrated total facilities management to government and commercial sector organisations of all sizes across all business sectors. The business operates in the UK and Spain.
Parcels Delivery
City Link is a UK leading premium express parcel delivery company providing high quality services across the UK and Ireland. City Link has been successfully delivering documents, parcels, pallets and freight throughout the world since 1969.
Other
Represents a number of small businesses outside of the above categories.
Basis of preparation
Segmental information has been presented in accordance with IFRS 8 "Operating Segments" which the group has implemented with effect from January 2009. Full details of the basis of preparation is set out in note 1 to the Accounts.
The tables above represent revenue and adjusted operating profit* (APBITA) by segment, as disclosed in note 1 to the accounts, split across the main groups of business category and activity, as described on the inside of the front cover: Pest Control, Hygiene, Textiles, Interior Plants, Facilities Services and Parcel Delivery. "Other" represents a number of small businesses outside of the other categories. The segment information disclosed in note 1 to the accounts is presented in accordance with IFRS 8 "Operating Segments". This additional information is designed to provide further details split by category and activity given that a number of our segments include businesses from different categories.
* before amortisation and impairment of intangibles (excluding computer software), reorganisation costs and one-off items