Corporate Responsibility

Approach

The company’s approach to corporate responsibility recognises both the needs of stakeholders and the business imperatives. To ensure engagement with colleagues and their full commitment to the approach, corporate responsibility has been established within the context of the company’s business plan and five strategic thrusts. This alignment is described as the Rentokil Initial Way, shown below.

Diagram explaining how our vision, mission and values tie together

In delivering its products and services, Rentokil Initial seeks to act responsibly. It operates globally with many local businesses, organised within a divisional structure. This approach facilitates global strength with a local response that is flexible to market needs and conditions in over 60 countries. The divisions are responsible for a consistent approach within all their local businesses, as well as setting and implementing appropriate strategic direction, including corporate responsibility standards, based around the company’s vision, mission and values.

The Rentokil Initial Way

Our Vision

To be the best at what we do by doing what’s right for our colleagues and customers

Our Mission

To deliver the essentials to our customers in pest control, hygiene, workwear and plants through our local network of over 1,000 branches, by our teams of experts

Our Values

Service
We are passionate about delivering excellent service to every customer

Relationships
We value long lasting relationships with our colleagues and customers

Teamwork
We work together with our colleagues to deliver great results

Our Strategic Thrusts

  • Delivering outstanding customer service and customer care
  • Capability
  • Operational excellence
  • Cost & cash
  • Profitable growth