How We Do It

Operating framework

Operating Framework diagram, with each item appearing as a slice of pie, leading onto its neighbour.

The operating framework of the Rentokil Initial group comprises:

  • Shared values & behaviours
  • Governance process
  • Roles & responsibilities
  • Code of Conduct
  • Policies & Procedures
  • Customer propositions

The combination of values, a good governance process, clear roles and responsibilities and accountability, the principles set out in the Code of Conduct, and the group’s policies and procedures form the operating framework. The company expects all colleagues to act within the operating framework at all times.

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