Rentokil Initial is a member of the Dow Jones Sustainability World Index.

Corporate responsibility

At the heart of Rentokil Initial’s approach to corporate responsibility is a focus on doing what’s right for colleagues and customers, and the values which underpin the company. It emphasises local action, while ensuring compliance with group-wide policies in areas such as health and safety, conduct and environment. Over the last five years the company has consistently improved its sustainability performance, invested in colleague training and development, and maintained high standards of health and safety.

For the latest information on our responsible business activities:
Download the 2014 Corporate Responsibility Report

Health and safety

There is nothing more important in Rentokil Initial than ensuring that 'Everyone Goes Home Safe' at the end of their working day. Health and safety is our first priority and therefore is the first agenda item in meetings of senior management including the ELT and Board. In addition, the Board reviews the Health and Safety Policy annually. In 2014 the company’s Lost Time accident rate fell by 11% to below 1 for the first time (defined as work-related injury/illness resulting in employee absenteeism for one day/shift or more). Summary of 2014 Health & Safety activities.

A skilled and engaged workforce

Rentokil Initial is committed to workplace practices that are based on equal opportunities for all colleagues, irrespective of age, gender, race, colour, sexual orientation, disability or marital status. The Company’s policy is to recruit, appoint and promote on merit. As at the end of 2014 the Company employed 28,731 colleagues. Across the Company, approximately 36% of employees were female. 24% of our senior managers and 25% of our Board are female.

Performance on skills development continued to be enhanced in 2014. Learning and development is delivered primarily through U+, the Company’s in-house university, as well as through on the job training. By the end of 2014, colleagues undertook 66,000 U+ online courses. These included programmes on our code of conduct, health and safety, legal compliance and leadership development, together with sales, technical and operational topics specific to our business.

Key information

  • Service colleague retention – up 3% points year on year
  • Sales colleague retention – up 2% points year on year
  • 66,000 U+ development courses undertaken

Innovation and responsible product stewardship

Rentokil Initial invests in an active innovation programme to support the responsible delivery of its categories. This includes full research and development of new products to enhance the quality and safety of the Company’s services, also minimising their environmental impact.

In hygiene the Company has introduced new products with anti-microbial coverings to reduce cross contamination; new designs which enable more efficient delivery and reduced fuel consumption; and products to reduce energy consumption in the industrial washing process. In the UK, the Hygiene business has introduced Modular Airfresh units which are more environmentally friendly, with 46% waste reduction and safer disposal (with 25% less chemicals).

Other initiatives which combine innovation with improved health, safety and environmental outcomes include: hygiene sensing to improve hand washing compliance; use of products approved under the EU’s Biocidal Products Directive such as Alphachlorolose for mice; energy-efficient fly control units; more secure bait box designs; soda blasting replacing chemicals for graffiti removal and wall cleaning. Safety sheets are provided for all its products, and the Company actively supports organisations, such as the Campaign for Responsible Rodenticide Use (CRRU), to improve knowledge and understanding of safe pest control.

Environmentally responsible service delivery

The Company’s environmental plan includes a target of an emissions reduction of 10% by the end of 2016 (derived from property energy and vehicle fuel). Since 2011 emissions have reduced by 13%. We are pleased to have met our 2016 target more than a year in advance.

Rentokil Initial’s principal environmental KPIs are water consumption in the workwear processing plants (where large volumes of water are used in the laundry process) and energy-derived emissions. Our workwear processing plants use water recovery systems and boiler water treatment systems to ensure maximum boiler efficiency. Also, steam-less laundries are being introduced (currently in use in six plants), with energy and water use benefits.

Key information

  • Total company emissions – reduced by 18% since 2009 and by 2% in 2014
  • Water consumption (Workwear laundries) – reduced by 26% since 2009
  • Energy consumption (Workwear laundries) – reduced by 17% since 2009
  • CO2 emissions (Workwear laundries) – reduced by 20% since 2009

Positive community action

In 2014, the Company’s Community Orientated Health and Education Programme undertook education training of over 3000 children (exceeding its target by 200%) about the importance of hand hygiene in India and parts of Africa and Asia. Colleagues also undertook community activities with funds matched by the Company’s Helping Hands scheme. These included bike rides and ice bucket challenges for the charity Malaria No More. In the UK the Company undertook a school education programme on hand hygiene and pest control linked to the award-winning ‘Pestaurant’ initiative. Charitable cash donations amounted to £77,000 in 2014.