Maintaining high standards of customer satisfaction
“Customer Voice Counts” index ensures consistent measurement of customer satisfaction in every division and branch across the globe
Rentokil Initial encourages every local operating unit to be responsible for developing relationships with their customers and local suppliers, while a central procurement team manages larger cross-geography procurement relationships and sets best practice standards.
Customer service is the company’s number one priority. It measures customer service consistently and customer satisfaction using the Customer Voice Counts survey.
Group policies governing our relations with customers and suppliers are available within the Reports & Policies section of this website.
A fuller summary of our Service activities can be found in the Corporate Responsibility Report.