Colleague Engagement

Colleague engagement in Rentokil Initial is about unlocking colleague’s potential at work and encouraging them to go that extra mile for colleagues and customers. It ensures there is a confidential, annual, colleague voice and that the organisation acts with integrity.

In Rentokil Initial, colleague engagement is fully aligned to the company’s values of Service, Relationships and Teamwork. The annual survey, called Your Voice Counts, provides an opportunity for all colleagues to express their views, confidentially. It measures alignment (do colleagues know what to do and how to do it), engagement (do colleagues want to do it) and enablement (are colleagues able to do it).

This programme started in autumn 2006, in the Rentokil and Ambius businesses with 4,171 employees responding to “Your Voice Counts”. In 2009 the entire company took part across 52 countries with materials produced in 38 languages – over 60% of colleagues responded. In some divisions over 90% responded.

Sample Survey Statements

1. Alignment

• This company has a clear sense of direction
• I have a good understanding of our company’s values
• I know what is expected of me in my job

2. Engagement

• I feel proud to work for this company
• I would recommend this company to others as a good place to work
• I am motivated to contribute more than is expected of me
• Given your choice, how long are you likely to work for this company?

3. Enablement

• My job makes good use of my skills and abilities
• My job gives me the opportunity to do challenging and interesting work
• There are no significant barriers at work to doing my job well

Taking Action

As a result of the extensive level of response over 1,200 local team manager reports are generated, each delivering an action plan for local improvements.