Mission, Vision and Values

As a service organisation, we believe that it’s our people who make our company what it is – and we have a team of great people, with a shared vision, values and mission: Protecting People. Enhancing Lives. Preserving our Planet.

Mission

Protecting People.
Enhancing Lives.
Preserving our Planet.

Protecting People.
Enhancing Lives.
Preserving our Planet.

Here are some examples of how we are protecting people, enhancing lives and preserving our planet.

Providing customers with new 24/7 rodent control monitoring using digital connectivity and proactively alerting customers about rodent activity.

Reducing waste, single use plastics and unnecessary packaging and increasing recycling.

Protecting protect public health at time of crises, for example by implementing Zika control measures in Puerto Rico and working with U.S. Centres for Disease Control.

Helping our customers to reduce their environmental impacts by developing more energy efficient Electronic Fly Killers and eliminating hazardous chemicals used in odour neutralising aerosols.

Providing hygiene training to our community partners, particularly in Asia and Africa.

Improving our colleagues’ technical knowledge by sharing best practice through the use of Google hangouts, which also reduces our travel emissions.

Delivering a safety culture for our colleagues with the introduction and application of our Golden Rules.

Reducing our vehicle emissions through the introduction of route optimisation and engine mapping.

Minimising our chemical and water usage through new workwear supply management contracts.

Vision

To be the most loved and respected services business on the planet - delivering in THE RIGHT WAY.

To be the most loved and respected services business on the planet - delivering in THE RIGHT WAY.

Innovations

Our global science and technology centres drive industry-leading innovations. Recent examples include a range of Connected products and services that take advantage of technology advancements.

Service Quality

We measure state of service and customer satisfaction across the group, delivering consistent improvement, with the aim of becoming a world-class services company.

Care

We care for our colleagues, customers and communities by delivering a safe and sustainable service. We support local charities in the communities in which we operate.

Values

Our four values were identified and developed by colleagues around the world and represent the DNA of our company, whatever business or geography. Each of our values is underpinned by a set of agreed behaviours

Service

We are passionate about delivering excellent service to every customer.

We keep our promises and do what we say we will do.
This value reflects that at Rentokil Initial everything starts with the customer.
Our passion to provide customers with value and service drives everything we do.

Relationships

We value long-lasting relationships with our colleagues and customers.

We keep colleagues and customers informed about changes that affect them.
We listen to people’s needs and concerns and act on what they tell us.
We are honest and straightforward in our conversations.

Teamwork

We are One Team - collaborating, supporting, and working together brilliantly.

We work together with our colleagues to deliver great results and we support our colleagues.
We treat our colleagues with respect and recognise everyone has an important role to play.
We trust colleagues to take ownership of customer relationships.
We make sure colleagues have the support, tools and training to do their job well.

Responsibility

We all owe a duty of care to each other, our customers, local charities, the communities in which we live and work, and to the planet.

Nothing is more important than ensuring everyone goes home safe, everyday.
We value teamwork and look out for each other.
We support local charities in the communities in which we operate.
We understand the importance of looking after the environment and the planet we all share.
We continually work on improvements to operate more sustainably.